![]() However, as the pandemic waned and demand picked back up, these companies couldn’t quickly restore their fleets. The Avis Budget Group sold 250,000 vehicles in 2021 alone. Unlike airlines and hotels, which can’t immediately sell their aircraft and properties during a downturn, rental car companies offloaded a huge portion of their fleet. Worst car rental experience in many many years - and not reflective in my opinion of Budget as a company.įrom what I observed during my waiting, I don't think the Budget SLC location has 100's of satisfied customers who just didn't write a review as many others had issues with Budget not having the cars they had rented, trying to bait and switch on price, etc - although I agree with the sentiment of this statement in general.The early stages of the pandemic decimated the rental car industry, as it did for the travel industry more broadly. The car, however, was fine - typical of Budget in my experience. Bad assumption, they told me I should have bought it back half full (and risked their $8.49 gal scam) and there was nothing they could do to help me. ![]() ![]() After leaving the airport and starting the drive, I noticed the gas tank was only half full - I took a photo showing the mileage since I left the airport (39 miles driven / half tank of gas) and figured they would be honest and refund my $$ when I returned. Told I would have to wait if I wanted as SUV - wasting another 20 minutes of my time. When it is my turn, they offer me a Dodge Charger/Challenger instead of the SUV I rented (it was snowing at the time, and I was heading to the mountains to ski). ![]() I go to the lot, long line in front of me - people with all sorts of problems. In my experience in March 2019 - upon arrival, I went to the main counter (no line) - was told I was fastbreak, just go to the lot. ![]() The team at SLC are horrible in terms of customer service, speed, etc. I rent frequently with Budget for both business and pleasure - using COSTCO usually - they are my go to rental car company. I would recommend to AVOID BUDGET SLC, I can't imagine a worse experience. ![]()
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